FAQs

Firstly, we are happy that you are considering Simply Perfect Wholesale as a purveyor to your business. You can call us on the listed number on the CONTACT page of this website or you can do so online by going to home page. Click on APPLICATION that will provide you with a Credit Appication Form. Fill that out and send it to us and we will be back in touch to complete the rest of the process.

You can choose any one of the following ordering processes : 1. Order through our App 2. Email your Order 3. SMS any Urgent Order APP In addition to your web based ordering access, you may also download our mobile app. We will provide you with a username and password that will give you access to our ordering platform. The details will come to you with a step by step instruction email before you begin using the app. EMAIL If you have an internal ordering form - you can always send this to us or send us a scanned copy to order@spfresh.com.au SMS In case of urgent orders - you may also text your order through to us at 0418 648 453

To clients that have an established account with Credit Clearance with us - we provide a 7 + 7 billing cycle. Every 7 days we process our client bills for payment by 7 days. All deliveries between Saturday and Friday are billed by EOB on Friday. These bills are due by the following Friday ie. 7 days. All Billing is sent in the form of an Invoice that can be paid either by a Credit Card Link or a Bank Transfer on the details provided therein. Should you not have Credit Clearance but have a pay-as-you-go account, all outstanding amounts of the delivery in question must be paid by credit card or advance bank transfer prior to produce departing our shed.

Our delivery vans depart from our shet at the Brisbane Wholesale Market starting 6 am. Correspondingly your delivery window is until 12 noon. Should you have any special requirements or a specific delivery window, please do let us know and we will accommodate your requirements but internally managing your delivery time.

Yes. Our vans are refrigerated and maintained in hygienic conditions. Your produce arrives at your doorstep under controlled temperatures independent the season we are in.

Our products are principally sourced from Queensland but occasionally we augment our range with imported produce depending on unavailability.

We most certainly are and maintan our standing at all times.

We stand by our commitment to quality. We take the following steps to ensure and remedy our quality standards : • We pick our farmers and suppliers carefully and have worked with most of them for decades allowing us to streamline our quality and dependebility requirements. • We quality control our deliveries, box by box, each and every day independent of how long we have worked with our suppliers. We dont hesitate to reject produce with quality reduces and our suppliers replace them immediately since we are located within the market. • The second level of quality control comes in to play when we are sorting and packing your order before dispatch. • Should you have any issues with quality, we replace that part of your order or remove the items from your billing. There is no substitute for quality.

You most certainly will. Upon establishment of your account - we will designate a person who will be your single point of contact. We pride ourselves in personalized attention and go to lengths to ensure that.

We have been in the business for over 30 years and doing so under our own Flag for over 20 years. We have strong relationships and ties with producers to ensure that we provide quality and reliable produce to the industry.

We will go to great lengths to source your requirements and make every effort that we not only find your produce but also ensure that it stands up to our quality standards.